Testimonials

Linda C. Chichester PO19

We were extremely pleased with the time and effort taken to clean our fan oven and very grotty extractor fan. All lovely and clean now and much appreciate the work undertaken by Alisdair. Will have no hesitation in recommending him to anyone who needs their oven cleaned.

Linda C. Chichester PO19

Ella Todd, Bognor. PO21

Alisdair Murray has been with us this morning and made our very dirty oven literally look brand new! Amazing service. Lots of advice too. Can’t thank him enough.

Ella Todd, Bognor. PO21

Helen Scott, East Dean. PO18

Utterly delighted with my beautifully clean oven. Thank you Alisdair for your helpful advice and hard work.

Helen Scott, East Dean. PO18

Mrs Richardson, Westbourne. PO10

Alasdair was a perfect gentleman. My cooker has come up like new and I know that was no easy task as I was ashamed of it. He has tidied up behind himself beautifully. I would recommend him to all my friends – not the cheapest, but most certainly the best!

Mrs Richardson, Westbourne. PO10

Mrs Lynne Allen, Pagham. PO21

Nick cleaned my double oven today. I am thrilled with how clean it is. Very professional service. Nick is very courteous and helpful. I would be more than happy to recommend your services and will be telling my friends and neighbours.

Mrs Lynne Allen, Pagham. PO21

Mrs Todd, Bognor Regis. PO21

We’re absolutely thrilled with how clean our oven is, it was really bad! Amazing job. Alisdair has been amazing, really professional and excellent at his job. Thank you very much.

Mrs Todd, Bognor Regis. PO21

Mrs. Street, Chichester.

I could not believe how my oven turned out after your visit – it really is like having a new oven! My husband has told me that you had said it would but I did not believe him till I saw it with my own eyes. Thank you very much for what you did – I will definitely look to use OVENU again!

Mrs. Street, Chichester.

Mrs Garrett, Chichester. PO19

My oven looks as good as new after quick, clean, efficient treatment by a courteous operator.

Mrs Garrett, Chichester. PO19

Ms Burningham, Bognor. PO22

The results were absolutely amazing! Looks like new! Would recommend!

Ms Burningham, Bognor. PO22

Mr Binnington, Bracklesham Bay. PO20

Terrific job. Oven and hood are like new. The last it looked like that was in 2006 – 8 years ago. Great service. Pleased we used you.

Mr Binnington, Bracklesham Bay. PO20

Mr Atkinson, Felpham. PO22

Absolutely amazing job. Our oven and grill look as good as new. Will definitely recommend to friends and family and will use OVENU again. Thank you!

Mr Atkinson, Felpham. PO22

Mrs Donohue, Bognor Regis. PO21

Cleaned oven and hob. Brilliant job. Would recommend to anyone.

Mrs Donohue, Bognor Regis. PO21

Mr Cooper, Selsey. PO20

This is the best service I have used. No mess. Very good operator. The finish was amazing.

Mr Cooper, Selsey. PO20

Mrs Stonestreet, Arundel. BN18

The tradesman did a lovely job with my oven. He was prompt and courteous. He gave me advice on keeping my appliance (which is awkward) clean and was very helpful. No mess was left behind and I am very happy with the results! Will use again and would recommend. Many thanks.

Mrs Stonestreet, Arundel. BN18

Mrs Lyne, Felpham. PO22

Fantastic, really amazing. My oven was disgusting but now it looks brand new. Would recommend 100%.

Mrs Lyne, Felpham. PO22

Mr Hambleton, Bognor Regis. PO22

Fantastic service!!! My oven is now gleaming. Would fully recommend Alistair, what a true hard worker. Thank you OVENU.

Mr Hambleton, Bognor Regis. PO22

Mr Rutledge, Bognor Regis. PO21

Alisdair has done a great job on both my oven and hood. Everything is so clean. I will be ashamed to use them! Well done!

Mr Rutledge, Bognor Regis. PO21

Mrs Overett, Ford. BN18

Excellent service, Clean and friendly.

Mrs Overett, Ford. BN18

Ms Cutsforth, Middleton. PO22

My double oven was I believed beyond salvage – Wow what a miracle. It’s as clean as the day I bought it. Well done and many, many thanks.

Ms Cutsforth, Middleton. PO22

Mrs Warren, Bognor Regis. PO21

I am very pleased with my oven and the service from Alistair. Brilliant. Thank you.

Mrs Warren, Bognor Regis. PO21

Mrs Ewer, BN18

Very pleased with the results- we now have a new cooker and ovens.

Mrs Ewer, BN18

Viv Mills, Chichester. PO19

Just amazing! I have a new cooker. Cant tell you how pleased I am. A wonderful job – such a professional, helpful service.

Viv Mills, Chichester. PO19

Mrs Brosnan, Aldwick. PO21

Very good, nice person and clean and helpful to us. Will very much use again and again.

Mrs Brosnan, Aldwick. PO21

Mr Every, Walberton. BN18

Excellent, great result better than I expected.

Mr Every, Walberton. BN18

Mrs. Standerwick, Selsey. PO20

Excellent – very little intrusion, very personable, professional and efficient. Will book on a regular 6 month basis. Thank you.

Mrs. Standerwick, Selsey. PO20

Mr. Ken Anderson, Bognor Regis

Absolutely MORE than delighted. All 4 appliances now look as if they have just come out of the box factory new ! Alisdair was prompt, friendly, courteous and efficient. Exceedingly pleased.

Mr. Ken Anderson, Bognor Regis

Mr. Hill, Links Lane, PO9

1st Class service. Very helpful and left our neglected oven ready for action. We would definately recommend to all our friends.

Mr. Hill, Links Lane, PO9

Mr. Etheridge,  PO19

We were very satisfied with the time and care taken by Alistair to leave my oven clean and sparkling.

Mr. Etheridge,  PO19

Mrs. Johnston, Colworth. PO20

Oven looked like new !!

Mrs. Johnston, Colworth. PO20

Mrs. Raggett, Selsey. P020

Excellent  service, thank you. I will recommend you to my friends.

Mrs. Raggett, Selsey. P020

Jackie O’Neill,  PO19

I think my oven may have been a huge challenge – I am absolutely delighted with the result. Thank you Alisdair.

Jackie O’Neill,  PO19

Sarah Parnell,  PO10

I am delighted! Having been embarassed at the state of my oven before this process (Hasn’t been cleaned for more than 7 years…) I now feel like inviting the neighbours round just to look at it! Thanks so much Alisdair for all your hard work! See you next year.

Sarah Parnell,  PO10

Mrs Clayton, PO19

Fantastic service – my oven looks good as new.

Mrs Clayton, PO19

Mrs Yellop, Chichester. PO19

Absolutely fantastic. It looks brand new again. Very, very pleased. Very pleasant man who tidies up well too! It seems a shame to use it again. Would recommend and definitely use again.

Mrs Yellop, Chichester. PO19

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.